Frequently Asked Questions

No matter what type of Luxaflex® blind you have, we have all your cleaning and care needs covered. Check them out above.

All Luxaflex® products come with either a three or five year warranty for fabrics and parts. If you have any problems with your Luxaflex® blinds, the first point of contact should be the official retailer who sold them to you.

If you need more information about anything to do with Luxaflex® Window Fashions, please contact our customer service team on 0800 223 224.

New Zealand Window Shades is the only agent for Luxaflex® Window Fashions in New Zealand. We manufacture and market Luxaflex® window coverings, along with other leading brands of window coverings and awnings, from our headquarters at 15 Lady Ruby Drive, East Tamaki, Auckland.

Yes. All Luxaflex® window coverings are custom made to the exact specifications of your windows. Some Luxaflex® products can be made to fit unusual or difficult shaped windows, such as arched, circular and skylight.

Child Safety is an important consideration for all Luxaflex® products. We continually monitor Child-Safety Standards to ensure our window coverings comply with applicable safety standards.

Cordless operating systems offer optimum Child Safety. Our extensive selection of child-safe cordless operating systems includes Automation, Wand Control, the LiteRise Lifting System, the PowerView® Automation for Duette® and Duette® Architella® Shades, and the exclusive Luxaflex® Ultraglide®.

For window coverings that traditionally operate with a chain or cord, Luxaflex® Window Fashions offers a range of optional tensioner devices and cleats that can be fitted to your chosen window covering. These devices need to be selected at the time of ordering and fitted at the time of installation.

Luxaflex® window coverings offer a variety of privacy levels, from total blockout through to complete transparency. We recommend you discuss your requirements with a salesperson at your nearest Luxaflex® stockist. 

All Luxaflex® window coverings provide some degree of insulation. However, some products like our Duette® Shades and Duette® Architella® Shades can outperform the best. Why not discuss what you are trying to achieve with the salesperson at your nearest Luxaflex® stockist to get the right insulation solution for you.

Although no product can be completely fade-proof (especially in the harsh UV environment here in NZ), Luxaflex® Window Fashions maintain the highest standards of colourfastness possible. In fact, we trust the quality of our products so much we back them all with a comprehensive three or five year warranty for your peace of mind.

Absolutely, however, some Luxaflex® products are better suited to rooms with higher moisture levels. These include Woodmates® Venetians and Roller Blinds. If you are worried, discuss your requirements with a salesperson at your nearest Luxaflex® stockist. After all, you don't want to be stuck with mouldy and rotten blinds!

Yes, hard-wired and wireless automation options are available with many Luxaflex® window coverings. Automated blinds can be controlled independently or as part of a smart-home installation. Learn more about automated solutions here.

This all depends on the type of Luxaflex® window coverings you have ordered. Some take as little as 10 working days, others, such as shutters, can take up to six weeks. It is always best to start thinking about your window covering options ahead of time. No matter what, Luxaflex® window coverings are definitely worth the wait - quality products take time. If you do have specific timeframes you need to meet, discuss your completion dates with your stockist prior to purchase so we can ensure you get what you need on time.

All Luxaflex® window coverings are sold through licensed stockists and installation is normally part of the service. Full fitting instructions are supplied with every product, so if you are a competent handyman you can DIY, although we do not recommend it.